Privacy Policy
Your privacy is important to us. Here’s a clear explanation of how we protect your data as your digital concierge.
Last Updated: October 24, 2023
1. Who We Are
Meridian Ventures is a sophisticated travel booking platform and digital concierge. We are registered in the United Kingdom as Meridian Ventures, located at Outer Circle, London, NW1 4RY. We act as the "data controller" for the personal information collected through our online platform and itinerary planning services.
For any privacy-related enquiries, you can reach our Data Protection Officer at [email protected].
2. What Information We Collect
To provide a premium travel experience, we collect several categories of personal data:
- Identity Data: Full name, passport details (for international bookings), and date of birth.
- Contact Data: Residential address, email address, and phone number.
- Financial Data: Encrypted payment card details and billing information.
- Technical Data: IP address, browser type, and device information gathered during your visit to our platform.
- Preferences: Dietary requirements, seat preferences, and accessibility needs.
3. How We Use Your Information
We utilize your data to ensure seamless logistics and personalized adventures:
- To process and manage your flight and accommodation bookings.
- To design bespoke, personalized itineraries tailored to your preferences.
- To provide real-time updates regarding travel disruptions or schedule changes.
- To improve our platform efficiency through technical analysis.
4. Legal Basis for Processing
Under UK GDPR, we process data based on:
- Performance of a Contract: Necessary to fulfill your travel bookings.
- Consent: When you subscribe to our newsletters or marketing materials.
- Legitimate Interest: To improve our services and ensure platform security.
5. Data Sharing & Third Parties
To deliver your requested services, we share necessary data with trusted third-party partners:
Airlines & Hotels
For reservation fulfillment
GDS Providers
Global Distribution Systems
Insurers
For travel protection
6. Data Security
We have implemented comprehensive security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees and partners who have a business need to know.
7. Your Legal Rights
You have the right to request access to your personal data, request correction of inaccurate data, or request the erasure of your records under certain conditions. To exercise these rights, please contact us at our London office or via email.